FAQ

Shippings & Orders

When will my order ship?

Orders typically ship within 2-3 business days after being placed. You’ll receive an email with tracking details once your order is on its way.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and costs vary depending on location.

Can I make changes to my order after placing it?

If your order hasn’t shipped yet, please contact us immediately at: contact@goodegenesbeauty.com

Returns & Exchanges

What is your return policy?

We accept returns of unopened, unused products within 30 days of purchase. Unfortunately, we cannot accept returns for used products due to hygiene reasons.

How do I start a return or exchange?

Contact our team at contact@goodegenesbeauty.com with your order number, and we’ll guide you through the process.

Skincare Questions

Are your products suitable for sensitive skin?

Yes! All of our products are crafted with gentle, clean ingredients designed to work well with sensitive skin.

Are your products vegan/cruelty-free?

Absolutely. All GoodeGenesBeauty products are 100% vegan, never tested on animals, and ethically made.

Booking & Spa Services

How do I book an appointment at GoodeGenesBeauty Spa?

You can fill out the contact form on our Contact page or call us at +1 (123) 456-7890.

What should I expect during a facial?

Our facials are tailored to your skin type and concerns. After the consultation, we use the same high-quality products from our skincare line to ensure optimal results.

Do you offer gift cards for spa services?

Not currently, but we may consider offering them in the future!

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FAQ